Answers to your Firehouse Subs questions

Ordering at Firehouse Subs is simple and fast. Walk in, choose your favorite hot specialty sub or cold deli sandwich from our menu board, select your bread type, and specify whether you want your sandwich "Fully Involved" with mayonnaise, deli mustard, lettuce, tomatoes, and onions. Our sandwich artists assemble your order in plain sight, pass the proteins through our steamers, and serve your hot meal neatly wrapped on a dining tray or packed for takeout.

We heat our meats and cheeses using specialized commercial food steamers instead of conveyor toasters or microwave ovens. Steam penetrates the meat folds evenly, warming the proteins to safe, savory temperatures while melting cheese directly across the top. This prevents meats from drying out or hardening, preserving maximum juiciness and rich flavor on every sub we serve.

We offer freshly toasted artisan white rolls, hearty whole wheat rolls, and individually packaged gluten-sensitive sub rolls. If you or someone in your dining party has a food allergy, please alert our counter staff immediately. While we maintain procedures to prevent ingredient cross-contact, our kitchen handles wheat, dairy, eggs, and soy regularly throughout normal operational hours.

We prepare catering platters, boxed lunches, group salads, and cookie trays for corporate meetings, sporting events, and private gatherings. To ensure your bread is baked fresh and orders are staged accurately, we recommend placing catering orders at least 24 hours in advance. For large orders exceeding fifty boxed lunches, please contact our Queen Street catering coordinator 48 hours prior to your event.

We accept Canadian cash, major debit cards, and credit cards at our front counter register. For corporate catering clients, itemized invoices and commercial card payments can be arranged through our store management. Physical gift cards can be purchased and redeemed directly at our counter, making them an excellent gift for friends, family, and coworkers across Toronto.

• Interac Debit, Visa, MasterCard, and American Express accepted.
• Gift card balances can be checked right at the register during standard operating hours.
• Receipts include itemized HST breakdowns suitable for business expense reporting.

Our restaurant at 1245 Queen Street West is open daily for lunch and dinner. Metered street parking is available directly along Queen Street West, and secondary street parking can be found on adjacent side avenues in the Parkdale neighborhood. The 501 Queen streetcar stops within steps of our front entrance, providing easy public transit access from downtown Toronto.