Privacy policy for guests and website visitors
This Privacy Policy outlines how Firehouse Subs (“we”, “our”, or “us”), operating the website firehouzesubs.com and our restaurant location at 1245 Queen Street West, Toronto, ON M6K 1L3, Canada, collects, uses, stores, and protects personal information provided by visitors and guests. We are committed to handling your personal data responsibly and in full compliance with applicable Canadian privacy statutes, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Statutory Framework & Restaurant Location
Federal PIPEDA Compliance
Firehouse Subs operations adhere strictly to the 10 fair information principles set forth under the federal Personal Information Protection and Electronic Documents Act. Every customer communication and catering file is treated with commercial care.
Queen West Toronto Station
All guest records originating from in-store customer feedback, catering reservations, or local digital visits link directly to our designated management office at 1245 Queen Street West, Toronto, ON M6K 1L3, Canada.
Web Dispatch firehouzesubs.com
Our website serves informational, catering inquiry, nutritional reference, and guest service functions. We implement strict operational boundaries and do not engage in unauthorized third-party cross-site behavioural profiling.
Information We Collect from Website Visitors
When you visit firehouzesubs.com, we may collect information that you voluntarily submit through our contact forms, catering inquiry modules, or feedback channels. We maintain full transparency regarding the guest data protection mechanisms safeguarding your submission.
Essential Submission Categories
- Direct Contact Details: Full name, primary email address, telephone number, and postal code.
- Event & Order Specs: Organization name, scheduled delivery or pickup timelines, estimated headcount, and dietary allergen requests.
- Guest Inquiries: Written notes, custom feedback, and service dialogue delivered to our Queen Street West crew.
Automated System & Telemetry Logs
Additionally, our web servers automatically collect basic technical logs, including IP addresses, browser types, device categories, and referring web pages to ensure network stability and security. These entries are logged in anonymized blocks strictly for firewall diagnostics and server load calibration during peak lunch and dinner order hours.
Purpose and Legal Basis for Data Collection
We collect and use your personal information exclusively for reasonable business purposes directly connected to delivering high-quality hospitality and handling your firehouse subs privacy requirements with care.
Guest Communication
Responding directly to guest inquiries, catering requests, custom dietary clarifications, and customer feedback submitted through online forms.
Order Logistics
Coordinating food preparation schedules, steamed sub batching, platter staging, and order pickup logistics for corporate or family events.
Network Defense
Maintaining website stability, preventing distributed automated abuse, fraud mitigation, and safeguarding infrastructure against malicious scans.
Statutory Compliance
Complying with applicable municipal, provincial, and federal legal obligations under Canadian administrative and consumer protection laws.
Zero Commercial Monetization of Guest Information
We do not sell, rent, or lease your personal information to third-party commercial marketing firms under any circumstances. Personal records provided to firehousesubs or collected through firehouzesubs.com are processed solely for the hospitality operations described in this policy.
Protection, Storage & Third-Party Service Providers
We implement reasonable physical, technical, and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, loss, or misuse. Information submitted through our web forms is transmitted using standard encryption protocols (Transport Layer Security / TLS) and stored on secure servers with restricted administrative access.
Our staff members at 1245 Queen Street West are instructed on privacy responsibilities and handle customer contact details with strict confidentiality. Physical order tickets and printed catering itineraries are kept in supervised dispatch bays and securely shredded upon completion of service.
We may share your contact details with trusted third-party service providers who assist us in operating our website, hosting web servers, or managing internal communications. These service providers are legally bound by contractual agreements to handle your personal information solely on our behalf, maintain strict confidentiality, and refrain from using your data for independent commercial purposes.
We may also disclose information when strictly required by Canadian law enforcement agencies, subpoena, judicial court order, or applicable provincial health authorities in emergency circumstances.
Administrative Safeguard Architecture
Your Rights Under Canadian Privacy Legislation
Under PIPEDA and applicable Ontario consumer guidelines, you retain clear legal sovereignty over personal records submitted to firehousesubs. Review how these rights operate in practice:
How do I request access to personal information you hold about me?
Under PIPEDA, you have the right to request a summary of the personal contact details, catering inquiries, or correspondence we retain in our active databases. To initiate an access request, send an email to [email protected] with your full name and the phone number used during your visit or order. We respond within thirty (30) days without administrative charge.
Can I correct inaccurate or outdated contact information?
Yes. If your phone number, email address, or corporate catering billing profile contains errors, notify our Queen Street West management team. Upon confirming identity, we promptly amend the records across our local catering dispatch manifests and central communication relays.
How do I withdraw consent and request permanent record deletion?
You may withdraw consent to our ongoing retention of your contact data at any time, subject to legal, tax, or mandatory corporate record-keeping requirements (such as historical invoices required by the Canada Revenue Agency). Upon receiving your written request, all non-essential contact trails are scrubbed from active operational lists.
Does Firehouse Subs track location data or use automated cookies?
Our site utilizes only essential cookies necessary for site navigation, session continuity, and aggregate performance caching. We do not track fine-grained GPS location data. For a complete breakdown of cookie classifications and your browser opt-out controls, please review our companion Cookie Policy.
Contacting Our Data and Privacy Coordinator
If you have questions, concerns, or complaints regarding this Privacy Policy or our personal data handling practices, please direct your communication to our management team in Toronto. We examine all privacy grievances under formal statutory protocols.
Firehouse Subs Privacy Desk
If our internal review does not satisfactorily resolve your inquiry, you have the right to lodge a formal complaint with the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca or by calling 1-800-282-1376.
Toronto Queen West Dispatch Point
Continue exploring Firehouse Subs
Review our kitchen menu, examine our catering packages, or connect with our customer dispatch crew at 1245 Queen Street West in Toronto.